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5000+1000 deposit not uploaded proof sent no action


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i have two deposits that havent been credited 1) amount 1000inr other is 5000 inr. for both i have submitted the upi id ... the transaction id is F-1798082180440019506 and F-1798007389524251307

 

Support takes 10 + hours for a rep to show up. copy of conversation with support  below , proof of upi below.

 

Conversation with BC Game
Started on May 5, 2024 at 08:57 AM Taipei time CST (GMT+0800)

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08:57 AM | 36866127: English

08:57 AM | COCO: Welcome to BC.GAME Support. How can we help?

08:57 AM | 36866127: Fiat Transactions

08:57 AM | 36866127: Fiat Deposits

08:57 AM | COCO: Please choose one of the following that suits you the best:

08:58 AM | 36866127: Deposits do not arrive

08:58 AM | COCO: Do you have a pending appeal ticket?

08:58 AM | 36866127: Ticket was failed

08:58 AM | COCO: Sorry to hear that, I will connect you to our Live Customer Support Representative.

08:58 AM | COCO: In the meantime, these articles might help:

08:58 AM | COCO: [Article: "A Detailed Guide to KYC Verification"] 
 [Article: "How to Deposit and Withdraw INR FIAT Currency: A Step-by-Step Guide"] 
 [Article: "FIAT Withdrawal and SWAP FEE Update"] 
More in the Help Center (https://help.bc.game?conversation_id=3470307&utm_content=suggestions-fallback&utm_source=operator)

08:58 AM | 36866127: i have two deposits that havent been credited 1) amount 1000inr other is 5000 inr. for both i have submitted the upi id ... the transaction id is F-1798082180440019506 and F-1798007389524251307

09:00 AM | 36866127: [Image "5000.jpg?expires=1714912215&signature=488e66ca74d7fd82badd3e11c95fc312f970a92b700edb13e0b3677ba08c573f"]

09:02 AM | 36866127: [Image "WhatsApp+Image+2024-05-03+at+11_15_43_4441b04e.jpg?expires=1714912215&signature=fb06f50b7b48e62252fee9d02fe9688aad0b1bd2ba1fe8fbc17f6a8c57dfc3fb"]

07:03 PM | Mkulet from BC Game: Hello, this is Mkulet, hope you are doing well today? I'm here to help you with your issue

07:03 PM | Mkulet from BC Game: We apologize for any inconvenience, but it seems that our merchants have not yet received the funds from your transaction your previous TICKET is failed 
 
 We kindly suggest reaching out to your bank to verify if the funds have been refunded. If not, we would greatly appreciate it if you could request a refund from your bank at your earliest convenience. 
 
 Thank you for your understanding and cooperation.

07:06 PM | 36866127: hi

07:07 PM | 36866127: mybank is correct

07:07 PM | 36866127: here is proof

07:07 PM | 36866127: [Image "5000.jpg?expires=1714912215&signature=89f2fe94f5435725f59a72b4c34e71c800ff9d5909b64bea08c5cf7fb65b1e01"]

07:07 PM | 36866127: [Image "WhatsApp+Image+2024-05-03+at+11_15_43_4441b04e.jpg?expires=1714912215&signature=0c2748623451c48b86c13c5a87b50fbe0053e79289dafcee28f396b275daa701"]

07:07 PM | 36866127: please let me know if u need bank statement

07:07 PM | 36866127: or any other proofs

07:08 PM | 36866127: any information u need i shall provide im missing 6000 irs deposit

07:08 PM | 36866127: in total

07:08 PM | 36866127: i ve waiting 10 hours for your reply

07:09 PM | 36866127: u merchants have stolen my money

07:09 PM | Mkulet from BC Game: We sincerely apologize for any inconvenience caused. We regret to inform you that the previous TICKET was unsuccessful and failed on 05/05 2024 at 12:10 am IST due to the funds not being received by our end. 
 
 In order to submit a new ticket for the deposit, you must wait for at least 24 hours after the previous ticket's failure. Once this time has passed, you can request a new ticket through BCGame support to verify if the funds have been successfully received within the designated time frame.

07:09 PM | 36866127: and thats why i made no more deposits untill i get my money

07:10 PM | 36866127: what u mean ill have to wait 10 hours for someone to come live again

07:10 PM | 36866127: you guys made me hold watch this chat for 10 hours

07:10 PM | 36866127: for my own m oney for which i have given the proffs already

07:10 PM | Mkulet from BC Game: I apologize, sir, but we are unable to create a new ticket at this time. Please return at the designated time mentioned above.

07:11 PM | 36866127: please get this resolved now

07:11 PM | 36866127: i want my deposits now

07:11 PM | 36866127: i have waited 2 days for one of them and 1 day for another

07:11 PM | 36866127: i want it now.

07:11 PM | 36866127: please call your manager

07:12 PM | Mkulet from BC Game: As previously stated sir we regret to inform you that there is currently no available option to submit a ticket for this order. Both parties involved will need to patiently await the completion of the 24-hour period after the ticket has failed.

07:12 PM | 36866127: what do u mean teh ticket failed??

07:12 PM | 36866127: HOW when ive given proof of transfer

07:12 PM | 36866127: how can it fail ...when proof is here

07:12 PM | 36866127: money is out of my bank

07:12 PM | 36866127: ask me for a statement if u need

07:13 PM | 36866127: Call ur manager now

07:13 PM | 36866127: i cannot hold on line for another customer service window for 10+ hours response time

07:13 PM | Mkulet from BC Game: If you are unable to patiently await the issuance of our ticket, you may directly inquire with your bank for a refund. This is necessary as the transfer from your bank has not yet been completed, resulting in the failure of the ticket creation process.

07:13 PM | 36866127: Call manager

07:13 PM | 36866127: give me email to dispute

07:14 PM | Mkulet from BC Game: I regret to inform you that there is currently no manager available. I am the senior customer service representative on duty.

07:14 PM | 36866127: have someone call me

07:14 PM | 36866127: +91************

07:14 PM | 36866127: do u know the wait time on your live chat??

07:15 PM | 36866127: 10 hours.

07:15 PM | 36866127: and if im not in front of screen for 10 hours

07:15 PM | 36866127: tehy shut it down

07:15 PM | 36866127: and thsi is my own money that is gone for more than 48 hours

07:15 PM | 36866127: proof given..how can ticket fail

07:15 PM | 36866127: you are troubling your customer so much

07:16 PM | 36866127: call those merchants and ask what happened to this transation id

07:16 PM | 36866127: upi id given right here

07:16 PM | Mkulet from BC Game: I apologize, but we are overwhelmed with concerns and as a result, there is a delay in addressing your concern. However, I have already provided you with a response. Unfortunately, the ticket has failed and you and I will need to wait.

07:16 PM | 36866127: [Image "5000.jpg?expires=1714912216&signature=a1fb028aba44af6b64fe86ab83f48540bad8326dce9b35f11e990bf072d6a6f8"]

07:16 PM | 36866127: [Image "WhatsApp+Image+2024-05-03+at+11_15_43_4441b04e.jpg?expires=1714912216&signature=c35aaa12b78c6448a5f66f6f7cb1946b541df3be99cc04983eefa8c353947908"]

07:16 PM | 36866127: call them now.

07:16 PM | 36866127: and tell me

07:17 PM | Mkulet from BC Game: Sir, I hope you understand that the option to raise a new ticket is only available 24 hours after the previous ticket has failed. I do not have the option to raise one now.

07:17 PM | 36866127: No

07:17 PM | 36866127: iveraised ticket u explain how it gets rejected on what grounds

07:17 PM | 36866127: when proof has been produced

07:17 PM | Mkulet from BC Game: i already explain above why your ticket get failed

07:17 PM | Mkulet from BC Game: please take a moment to review the message above

07:18 PM | 36866127: i need some manager to call me can u arrange a call back

07:18 PM | 36866127: i give time to solve this now

07:19 PM | 36866127: one of teh cases is beyond 48 hours old

07:19 PM | 36866127: the other is 30 hours old

07:19 PM | 36866127: my ticket failed because your merchant SAID he did not get money

07:19 PM | 36866127: BUT i Gave you proof

07:20 PM | 36866127: check upi transaction ids both are correctly through

07:20 PM | 36866127: get this resolved right now

07:22 PM | 36866127: what do u need my bank statement ????

07:22 PM | 36866127: or anything else for proof

07:29 PM | 36866127: are u here?

07:30 PM | 36866127: i will not close the chat ive waited 10 hours for this chat

07:30 PM | 36866127: i can wait another 10

07:59 PM | 36866127: u here

i will not take this  bending over... i will ensure this matter reaches it rightful end  no matter what course i take.... best if you escalate this now , and get it resolved without bothering me further.

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Posted (edited)

I jst deposit payment on 06till now my wallet is empty and costumer support is like that they r un conscious the screen short i have to send 

IMG_0925.png

IMG_0925.png

12 hours ago, tyvm said:

i have still not got my credit , so i have no choice but to take a legal course.

 

Edited by Dhifabmuykyb
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